Updated notice to users of the Nikon D600 digital-SLR camera regarding dust and/or foreign matter on the D600 Low-pass Filter
Some users have indicated the appearance of multiple granular dust spots in images captured with the Nikon D600 digital-SLR camera. These granular dust spots are reflections of internal dust generated with camera operation, or external dust particles that have found their way into the camera, either, or both of which, have adhered to the camera’s low-pass filter.
While the structure and concept of digital-SLR cameras makes the complete elimination of these dust spots very difficult, it has come to our attention that, in some rare cases, they may be reflected noticeably in images. Therefore, Nikon is informing users of a service to reduce this issue. Therefore, as stated in our “To users of the Nikon D600 digital-SLR camera” posted February 21, 2013, Nikon has been offering a service that includes examining the cameras thoroughly and servicing them as needed when users were still experiencing the problem.
In addition, since February 26, 2014 announcement, we have offered a service that includes the inspection, cleaning, and replacement of the shutter and related parts even after the product warranty has expired. This service has been offered at no charge, and all shipping costs, both to and from the Nikon service center paid by Nikon.
Today, we announce that we will further expand the service available to users of the D600 as follows.
As a first step, please follow the guidance from the User’s Manual (The Low-Pass Filter section – pages 301-305) related to the “Clean Image Sensor” function and manual cleaning using a blower. If these measures do not remove all dust particles and you are still experiencing problems, then please consult your nearest Nikon service center. They will service your camera, including the inspection, cleaning, and replacement of the shutter and related parts. You will not be charged for this service, and Nikon will pay all shipping costs, both to and from the Nikon service center. However, if a number of multiple granular dust spots are still noticeable in images captured with a D600 upon which the above service has been performed several times, Nikon will replace it with a new D600 or an equivalent model.
For further inquiries pertaining to requests for servicing your camera, please click here for a list of Nikon Service Centre(s) in your region.
We apologise for any inconvenience this issue may have caused. Nikon remains committed to providing only the highest quality cameras and components, and we hope that you will continue to choose Nikon for your photographic needs.
Please direct inquiries regarding this matter to your nearest Nikon service center.