Notice to Users of Nikon D600 Digital-SLR Camera

Notice to users of the Nikon D600 digital-SLR camera regarding dust and/or foreign matter on the D600 Low-pass Filter

Thank you for choosing Nikon for your photographic needs.

Some users have indicated the appearance of multiple granular dust spots in images captured with the Nikon D600 digital-SLR camera. These granular dust spots are reflections of internal dust generated with camera operation, or external dust particles that have found their way into the camera, either, or both of which, have adhered to the camera’s low-pass filter.

While the structure and concept of digital-SLR cameras makes the complete elimination of these dust spots very difficult, it has come to our attention that, in some rare cases, they may be reflected noticeably in images. Therefore, Nikon is informing users of a service to reduce this issue.

At this time, we are announcing that we will continue to provide this service free of charge, even after the product warranty has expired.

Resolution

As a first step, please follow the guidance from the User’s Manual (pages 301-305) related to the “Clean Image Sensor” function and manual cleaning using a blower. If these measures do not remove all dust particles and you are still experiencing problems, then please consult your nearest Nikon service center. They will service your camera, including the inspection, cleaning, and replacement of the shutter and related parts. You will not be charged for this service, and Nikon will pay all shipping costs, both to and from the Nikon service center.

Requesting Service

For further inquiries pertaining to requests for servicing your camera, please click here for a list of Nikon Service Centre(s) in your region.

We apologise for any inconvenience this issue may have caused. Nikon remains committed to providing only the highest quality cameras and components, andwe hope that you will continue to choose Nikon for your photographic needs.

Published by mynikonlife Feb 21, 2013
Categories: Gear, News, Nikon DSLR