EN-EL15 Battery - Electrical Safety Recall
Product recall notice: 24 April 2012
Nikon EN-EL15 Rechargeable Li-ion Battery
It has come to our attention that some EN-EL15 rechargeable li-ion batteries for Nikon DSLR cameras and the Nikon 1 system may contain a sub-standard component. In extremely rare cases, this issue may cause the battery to overheat and the exterior casing to become deformed.
This potential defect has been picked up in the Nikon manufacturing process – we have received no reports of this problem from the market. However, in order to ensure the safety of our customers and their equipment, we have initiated a recall of affected EN-EL15 batteries. Customers using a EN-EL15 battery may request a replacement as indicated below.
Models potentially affected
The Nikon EN-EL15 is a rechargeable lithium-ion battery that is supplied and for use with Nikon D800, D800E, and D7000* digital-SLR cameras, and the Nikon 1 V1* advanced camera with interchangeable lens.
*Please note: This issue does not apply to EN-EL15 batteries supplied with the D7000 and Nikon 1 V1 purchased before 29 February 2012 or to batteries purchased individually before 29 February 2012.
Step 1: Identify affected EN-EL15 batteries
- Locate the lot number for your EN-EL15 battery. Lot numbers are alphanumeric characters printed on the name plate on the bottom of the battery (as show in the illustration).
- EN-EL15 batteries where the 9th digit is an “E” or “F” are being recalled for replacement. For example – 201XXXXXEXXXXX and 201XXXXXFXXXX.
Step 2: Requesting replacement EN-EL15 batteries
- If your EN-EL15 battery belongs to the affected lot number, please bring it to the Nikon Australia Service Centre for replacement or contact our dedicated customer service team on 1800 810 259 or email us at firstname.lastname@example.org to arrange a free pick up.
- Only original Nikon EN-EL15 batteries belonging to the affected production lot will be entitled for the one-to-one exchange.
Nikon Australia Service Centre
Nikon Australia Pty. Ltd.
Sydney Service and Repair Centre (open 9am – 4:45pm weekdays)
02 8748 5222
Unit F1, Lidcombe Business Park
3-29 Birnie Avenue, Lidcombe NSW 2141
Nikon sincerely apologises for any inconvenience caused. Nikon will continue to take all possible measures to prevent future recalls. We hope that you will continue to choose Nikon for your photography needs.
See http://www.recalls.gov.au for Australian Product Recall Information.